The Great Resignation and chronic labor shortages have ravaged virtually every industry in the United States, from the trades to white collar jobs.
A nationwide auto mechanic shortage has resulted in a massive increase in the price of basic automotive services at a lower quality.
Unfortunately, if you exist on social media today, you’ve probably seen a few horror stories about the poor quality work that a mechanic or home contractor has done to someone’s property.
Even in the automotive glass industry in Northeast Pennsylvania, we’ve encountered dozens of cases of poor quality windshield replacement or auto glass repair that our technicians have had to correct before something catastrophic occurred.
We’ve seen everything from tripped ADAS systems that make the car undrivable to water leaking through your windshield.
If you suspect you’ve received a poor-quality windshield replacement from a mechanic, dealership, or auto glass shop, here are some steps to correct it and get proper windshield replacement service.
Signs You’ve Received a Bad Windshield Replacement
While auto glass repair may not seem like the most complicated job, it is a specialized task that requires extensive training and skill to master. It’s one of the reasons that many local mechanics don’t touch auto glass repair or outsource it to a local auto glass repair shop.
Nevertheless, we’ve seen countless instances of poor windshield replacement completed by shady contractors and full-fledged dealerships. Here are some common warning signs that typically tell us that a windshield has been replaced poorly or needs to be redone.
1. Wind Noise or Whistling Sounds
Hearing wind rushing in while driving at highway speeds? This sign often points to a misalignment issue or even poor adhesion, which is allowing the elements to seep into your cabin. If left unchecked, it could result in water leaks that can ruin your interior.
2. Water Leaks
A properly installed windshield should seal out the outside world entirely. Unfortunately, if you notice water coming in around the edges of your windshield when it rains or when you wash your car, it can point to a faulty seal or misalignment. A misaligned or unsealed windshield could provide improper support to your roof, resulting in the roof caving in if your car gets in an accident and rolls over.
3. Uneven Glass Alignment
In some extreme cases, you can actually visibly spot an uneven windshield replacement from poor service. Stand in front of your car and examine whether the windshield sits too high, too low, or off-center. Ideally, it should align flush with the frame on all sides, providing a seamless finish.
Over time, misalignment will cause the glass to stress and crack prematurely.
4. Rattling or Movement
If the windshield shifts, creaks, or rattles while driving, it’s likely not bonded securely. This is a serious issue that can affect safety in a crash and cause a constant headache while driving.
5. Poor Visual Clarity or Distortion
Windshields should offer a clear view with no warping or optical distortion. If your new glass makes things look wavy or blurry, it may be low-quality or improperly manufactured.
6. Leftover Adhesive or Messy Work
A sloppy cleanup job is often a sign of overall poor workmanship. Excess glue, scratched trim, or interior damage shouldn’t be part of any professional replacement and will point to obvious red flags that you should get inspected.
7. ADAS Miscalibration
This scenario is all too common within the auto glass industry: somebody gets their windshield repaired, and within minutes of pulling onto the road, every sensor of their dashboard is going crazy, and their car is virtually inoperable.
Unfortunately, even the slightest misalignment on new windshields and failing to calibrate safety control features for the new windshield properly can put your car’s computer components into haywire.
Why a Poor Windshield Installation Is Dangerous
Many drivers think a windshield just blocks wind and rain, but it’s actually a critical structural component of your vehicle. Unfortunately, a poor windshield installation can compromise the safety of the entire car, resulting in the following effects:
- Unstable Support: Your windshield helps support the roof during a rollover. If it pops out, the roof could collapse.
- Compromised Vision: Wavy or uneven glass can cause a glare when the sun is out and impact your vision, resulting in a crash or worse.
- Airbag Deployment Failure: In many cars, airbags bounce off the windshield before cushioning you. If the glass isn’t secure, the airbag may deploy incorrectly or be ineffective.
- Leakage Damage: Persistent water leaks caused by a misaligned windshield can damage electrical systems, carpets, and interior components, leading to expensive repairs.
- ADAS Miscalibration: Failing to properly calibrate the vehicle’s safety control systems can compromise its safety features or render your vehicle inoperable.
What to Do If You’ve Had a Bad Windshield Replacement
If you’ve encountered any of the red flags listed above, it’s pertinent that you get the issue resolved immediately.
First, document the problem using a video or a photograph to take to a new mechanic to fix. While these problems are often covered under warranty, we recommend negotiating for a refund and then contacting a new auto glass repair service, rather than risk going to the same provider.
If applicable, contact your insurance provider to explain the issue and ensure that you will not be on the hook for a second repair to cover the problems of the first.
When searching for a new auto glass shop, look for the following qualifications to ensure you get the best quality for your money:
- Auto Glass Safety Council (AGSC) certification
- Positive reviews (4 stars or above)
- Quality materials (Aftermarket or OEM glass)
- Warranties (Workmanship and Materials)
While poor quality windshield replacement can be a major hassle, there are ways to rectify the issue quickly and avoid paying additional money by contacting the right shop, like Northeast Auto Glass. For all future repairs, be sure to only work with a shop that you trust to avoid these types of issues.
FAQs
Can a bad windshield installation be fixed?
Yes, but in most cases, the glass needs to be completely removed and reinstalled properly. Patchwork solutions may not restore structural integrity.
Will insurance cover a second windshield replacement?
It depends on your policy and whether the original installer caused the issue. If the first job was done through insurance, your provider may authorize a correction with a different shop.
What if the shop won’t fix their mistake?
Gather documentation, file a complaint with the BBB or AGSC, and consider involving your insurance provider. You can also pursue legal action if safety is at risk.
